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Trio Pawn Shop
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Terms and Conditions
Refund and Return Policy
Privacy Policy
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  • Terms and Conditions
  • Refund and Return Policy
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Trio Pawn Shop
  • Home
  • Terms and Conditions
  • Refund and Return Policy
  • Privacy Policy

Terms and Conditions

 

1. Overview

These Terms and Conditions (“Terms”) govern your access to and use of the Trio Pawn Shop website (the “Site”), owned and operated by Trio Pawn Shop, a licensed business and Federal Firearms License (FFL) Dealer located in Waukesha County, Wisconsin. By accessing or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy.

If you do not agree with these Terms, you should not use our Site or services.

2. Business Purpose

Trio Pawn Shop provides information about and facilitates the in-person purchase, sale, trade, pawn, and layaway of general merchandise, including firearms, tools, electronics, collectibles, jewelry, and more. While this Site is designed to inform and engage potential and existing customers, no firearm or pawn transactions are completed directly through the Site.

All final transactions are completed in-store in full compliance with local, state, and federal laws.

3. Eligibility and Age Restrictions

By using this Site, you affirm that:

  • You are at least 18 years old and legally capable of entering into binding contracts;
     
  • If accessing firearm-related content or submitting a firearms inquiry, you are at least 21 years old and legally eligible to own or purchase firearms under federal, state, and local laws;
     
  • You are not prohibited by law from possessing, owning, or purchasing a firearm;
     
  • You will provide accurate and complete information when interacting with the Site.
     

4. Firearm Sales, Transfers, and FFL Compliance

Trio Pawn Shop is a fully licensed Federal Firearms License (FFL) Dealer and operates in accordance with the Gun Control Act of 1968, Brady Act, and all applicable ATF regulations.

By law:

  • All firearms must be purchased in person;
     
  • Buyers must complete ATF Form 4473 and undergo a FBI NICS background check;
     
  • Valid, government-issued photo ID is required;
     
  • Firearms are not shipped directly to customers;
     
  • We do not conduct or complete sales of firearms online;
     
  • We may refuse a firearm transfer or sale at our discretion in accordance with ATF regulations.
     

We strictly follow all recordkeeping and storage requirements as defined by federal law and maintain security protocols to safeguard sensitive data.

5. Pawn and Collateral Loan Transactions

Pawn loans are governed by Wisconsin law and are available in-store only. Terms vary based on the item’s value and type. Key points include:

  • Loan amounts are based on the assessed value of the item(s) pledged;
     
  • We charge interest and fees in compliance with Wisconsin Statute §138.10 and other relevant regulations;
     
  • All pawned items are securely stored until redeemed or forfeited;
     
  • Government-issued photo ID is required for all pawn transactions;
     
  • Unclaimed items may become the property of Trio Pawn Shop after the agreed-upon redemption period expires.
     

This Site may describe available pawn services and accepted item categories, but all pawn loans are handled in person with signed agreements.

6. Online Product Information and Availability

The Site may showcase items we have available in-store, including firearms, tools, electronics, jewelry, or collectibles. However:

  • We make no guarantee that items displayed online are in stock;
     
  • Prices and product descriptions are subject to change without notice;
     
  • Online listings are for informational and promotional purposes only and do not constitute binding offers;
     
  • Items must be inspected and purchased in person;
     
  • We are not liable for errors in pricing, descriptions, or availability.
     

7. User Conduct

You agree not to:

  • Use the Site for any unlawful or fraudulent activity;
     
  • Attempt to access restricted areas or security features without authorization;
     
  • Post or transmit offensive, defamatory, or infringing material;
     
  • Disrupt or attempt to compromise the functionality or integrity of the Site;
     
  • Use the Site to collect personal data about other users or customers.
     

Violation of these rules may result in suspension or permanent termination of your access to the Site.

8. Intellectual Property Rights

All content on this Site—text, images, graphics, logos, icons, audio, video, and software—is the property of Trio Pawn Shop or its content providers and is protected under U.S. copyright, trademark, and intellectual property laws.

You may not:

  • Copy, modify, or redistribute any portion of the Site without our written consent;
     
  • Use our trademarks or logos without authorization;
     
  • Claim any part of the Site as your own or use it for commercial gain.
     

9. Third-Party Websites and Services

This Site may contain links to third-party websites (e.g., firearm manufacturers, payment gateways, or social media platforms). We are not responsible for the content, accuracy, or policies of those sites. Accessing them is at your own risk.

10. Disclaimer of Warranties

The Site and its content are provided "as is" and "as available." We make no warranties or representations, express or implied, about:

  • The completeness or accuracy of content;
     
  • Continuous availability or functionality of the Site;
     
  • Suitability of content for a particular purpose.
     

To the maximum extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the fullest extent permitted by law, Trio Pawn Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of (or inability to use) the Site.

This includes damages for:

  • Loss of profits, data, or goodwill;
     
  • Errors or omissions in content;
     
  • Unauthorized access to your data;
     
  • System failures or outages.
     

12. Indemnification

You agree to indemnify and hold harmless Trio Pawn Shop, its owners, employees, and affiliates from any claims, liabilities, damages, or expenses (including legal fees) arising out of your:

  • Violation of these Terms;
     
  • Misuse of the Site;
     
  • Violation of any law or third-party rights.
     

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law principles. Any disputes shall be resolved exclusively in the state or federal courts of Waukesha County, and you consent to the jurisdiction of such courts.

14. Changes to These Terms

We may revise these Terms at any time. When we do, we will update the “Effective Date” at the top of this page. It is your responsibility to review these Terms periodically. Continued use of the Site signifies acceptance of any changes.

15. Contact Information

If you have questions, concerns, or wish to request clarification about these Terms, please contact us:

Trio Pawn Shop
2001 S. West Ave, Waukesha WI 53189
(262) 399-6072
customerservice@triopawnshop.com
www.triopawnshop.com

Return and Refund Policy

 

1. Overview

At Trio Pawn Shop, customer satisfaction and legal compliance are our top priorities. Due to the nature of our business—offering both secondhand merchandise and federally regulated firearm sales—our return and refund policies vary by product type and are governed by strict federal, state, and local laws.

By completing a purchase at our store, you acknowledge and accept the following return and refund terms.

2. General Merchandise (Non-Firearm Items)

We sell a combination of pre-owned and new items, including electronics, tools, musical instruments, jewelry, and collectibles.

All Sales Are Final Unless Noted Otherwise


3. Firearms and Ammunition

Due to federal and ATF regulations, all firearm and ammunition sales are final. This includes:

  • New and used firearms
     
  • Firearm accessories (e.g., magazines, scopes)
     
  • Ammunition (any caliber or type)
     

No returns, exchanges, or refunds will be granted on firearms or ammunition once the sale has been completed and the firearm has been legally transferred to the customer through Form 4473 and background check approval.

Firearm Inspection:

We encourage all customers to inspect firearms thoroughly before purchase. Our team is available to assist and answer any technical or safety-related questions during the selection process.

4. Layaway Purchases

We offer layaway on qualifying items with a deposit and written agreement.

Layaway Terms:

  • A minimum 20% non-refundable deposit is required
     
  • Payments must be made regularly as agreed
     
  • Item must be paid in full by the agreed-upon date (typically 30 or 60 days)
     

Cancellation Policy:

  • If the layaway is canceled or the payment deadline is missed, the item may be returned to stock
     
  • Deposits and payments made toward canceled layaways are non-refundable, but may be transferred to store credit at our discretion
     

5. Pawned Items

Items left as collateral in a pawn transaction are not subject to traditional return or refund policies.

Customer Redemptions:

  • Once a customer redeems a pawned item, it cannot be returned for a refund, under our discretion.
     

Purchased Forfeited Items:

  • Items sold from forfeited pawn loans are considered pre-owned and are sold “as-is”

     

6. Defective or Misrepresented Items

If an item is found to be defective or misrepresented (excluding normal wear on used goods), please contact us within 3 days of purchase. No guarantees are made; all items are sold as is and inspection is recommended before purchasing.

We may offer:

  • An exchange for a similar item (if available)
     
  • A repair or store credit
     
  • A refund (rare and discretionary)
     

This does not apply to items damaged after the sale or firearms/ammo, which are legally excluded from return/refund policies.

7. Return Procedure

To request a return:

  • Bring the item, original receipt, and any included accessories or packaging back to our store
     
  • A team member will inspect the item and verify eligibility
     
  • If approved, refunds may take up to 5 business days to process (if paid by card)
     

Returns must be made in person. We do not accept mailed returns.

8. Contact Us

If you have questions about our Return & Refund Policy, please reach out to:

Trio Pawn Shop
2001 S. West Ave, Waukesha WI 53189
(262) 399-6072
customerservice@triopawnshop.com
www.triopawnshop.com

Copyright © 2025 Trio Pawn Shop - All Rights Reserved.

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